The way that a business contacts consumers should be informed by their views or communication preferences. Often, this means approaching people with empathy at the center of any conversation.
At the same time, it’s also important to have certain techniques that have been time-honorued in their success as part of what drives that communication.
We wanted to share some of the principles that we use in communicating with both consumers and clients and how that lead to the success that we’ve seen as a longtime provider of debt collection services.
Placing consumer satisfaction high
Even though we are asking consumers to clear their debt, it can be done in a way that doesn’t conflict with the values that you want to exude to those same consumers. That’s why we are careful in our scripting to respect every interaction.
We protect your brand
By learning how you are doing business, we also conform to those standards. Our agents understand how to represent the distinctive values that are a part of every individual business.
We understand your goals
As we both work together and realize what your strategy is, we tailor the data we communicate to you as findings, opportunities, and concerns we talk about in every meeting.
Secure operations
We pride ourselves on having security as a top priority. Making sure that consumer data as well as the data we use with our clients is the most secure it can be is a big key to our success.
Making compliance a high priority
There are defined rules to follow when it comes to debt collection, and every conversation that our agents have with consumers is driven by compliance with Canadian laws.
We communicate often
One of our goals is to be as responsive as possible to all of your needs, questions, and concerns. By speaking regularly, we’re able to make sure true progress is being made and in the manner that you are expecting.
Impactful outcomes for everyone
Treating both client and consumer communications with the same care is just one of the ways that we can achieve success in debt collection. MJR combines commercial flexibility, experience in business, and a dedication to your own experiences to drive performance.
By continuously monitoring the collection strategies we use, we can adjust what’s working for you. We deploy the right amount of resources and make sure we also garner feedback from you to fine-tune the way we collect from your consumers. To find out more about what we can do for your business, go to our website.
