How a business contacts consumers should be informed by their views on communication preferences. It’s clear that for most, that means putting empathy at the center of any conversation.
At the same time, it’s also important to have specific techniques that have been time-honored in their success as a part of what drives that communication.
We wanted to share some of the principles we use in communicating with consumers and clients and how that leads to our success as a longtime provider of debt collection services.
Secure operations
We pride ourselves on having security as a top priority. Making sure that consumer data, as well as the data we use with our clients is the most secure it can be is a big key to our success.
Compliance as an essential trait
There are defined rules to follow regarding debt collection, and every conversation our agents have with consumers is driven by compliance with Canadian laws.
Placing consumer satisfaction high
Even though we ask consumers to clear their debt, it can be done in a way that doesn’t conflict with the values you want to exude to those same consumers. That’s why we are careful in our scripting to respect every interaction.
We protect your brand
By learning how you are doing business, we also conform to those standards. Our agents understand how to represent the distinctive values that are a part of every individual business.
We understand your own goals
As we both work together and realize your strategy, we tailor the data we communicate to you as findings, opportunities and concerns we discuss in every meeting.
We communicate often
One of our goals is to be as responsive as possible to all your needs, questions and concerns. By speaking regularly, we’re able to make sure progress is being made as you expect.
Helping everyone reach success
Treating both client and consumer communications with the same care is just one of the ways that we can achieve success in debt collection. MJR combines commercial flexibility, experience in business and a dedication to your own experiences to drive performance.
We can adjust what’s working for you by continuously monitoring our collection strategies. We deploy the right resources and ensure we also garner your feedback to fine-tune how we collect from your consumers. To learn more about what we can do for your business, visit our website.
