We use certain principles in communication with clients and their customers that have led us to see success as a longtime provider of debt collection services. We’d like to share some of these principles with you in this blog.
Making consumer satisfaction a high priority
Asking consumers to clear their debt can be done in a way that doesn’t conflict with brand values. We’re always careful in how we handle every situation, providing respectful interactions and promoting customer satisfaction.
We protect your brand
We learn how you do business and conform to those standards. Our agents understand how to represent the distinctive values that are a part of every individual company we partner with.
Secure operations
We pride ourselves on making security a top priority. Ensuring that consumer and client data is secure is a big key to our success.
Compliance is an important trait
There are defined rules and regulations to follow when it comes to debt collection, and every conversation that our agents have with consumers is driven by compliance with all applicable federal, provincial and territorial laws.
We understand your goals
As we work together and understand your strategy, we can tailor the data you receive to help communicate important findings, opportunities, and concerns.
We communicate often
One of our goals is to be as responsive as possible to all of your needs, questions, and concerns. By speaking regularly, we’re able to make sure true progress is being made and in the manner that you are expecting.
Flexibility is at the forefront
Treating both client and consumer communications with the same care is just one of the ways that we can achieve success in debt collection. MJR Capital combines business experience, commercial flexibility, and a dedication to your own experiences to drive performance.
By continuously monitoring the collection strategies we use, we can adjust what’s working for you. We deploy the right amount of resources and make sure we also garner feedback from you to constantly improve the way we collect debt.
To find out more about what we can do for your business, go to our website.
