When it comes to coordinating the way that you contact your customer base, there are a lot of moving parts to think about. So much of the customer journey can be a direct touchpoint that can provide them not only great service but a chance to stay with you for life.
One of the ways that we can help with this is through what we call End-2-End Contact Solutions. It’s one aspect of our business where we can bring all the types of customer contact together under one roof. It can provide you with greater efficiency as well as peace of mind for this aspect of your business.
Here’s a quick look at what we can provide, and how it all ties into the bigger picture in customer care.
Inbound contact centers
Having an easy-to-reach location or hub for contact can go a long way to ensure successful communications. Inbound contact centers are used to receive calls from the customer base, and they can cover anything from concerns or questions about debt to technical support. It’s also the best means for receiving payments and processing customer orders.
Outbound contact centers
This is where the communication goes in the other direction, as center staff tries to reach potential customers. A focused effort to not only sell products and services but also to collect data and preferences from the customer base makes this both a great proactive and reactive way to speak directly to your audience and learn their interests.
Direct sales campaign management
Along with those outbound calls comes the idea that you need to directly market to that potential, or even current, customer base. The best direct sales plans reflect thorough research and identify an audience. From here, they allow you to choose the best way to reach customers and draft and execute the language used to sell the most effectively.
Back-office processing
This is where the communications you use are focused more on tangible transactions. It’s key to have an efficient processing system for aspects such as order fulfillment, accounting, shipping and internal communications. Making sure that these are tracked in ways that bring technology to the fore is also important.
Customer retention
While gaining growth in the customer base is vital, it’s also important to pay attention to those who have already chosen you as a business they can trust. By coming up with retention and loyalty programs, especially ones that balance perks with convenience, you can ensure that your customers feel valued and what to use more of your services or goods over their entire journey with you.
Collecting with the customer in mind
MJR can help with all of these aspects of customer communication, with a level of service exemplified by our direct debt collection programs. In these programs, we can act with empathy and understanding, offering your customers some workable options that cater to their financial situation.
This all takes place while we still recover your debt and adapt to your needs as well. We use the latest technology available to ensure that debts are recovered promptly, and we are used to working with high customer volumes.
Let us show you how we can help your business with debt recovery. To find out about everything we offer, go to mjrcapital.com.
