Focus is an important hallmark of any type of business, and using the best technology available is one way to ensure that you solve concerns and bring about resolutions quickly.
One piece of technology that is particularly good at both efficiency and results is CallThru. This platform is a way to synchronize the calls you receive to serve your customers better and to be more efficient overall.
Here’s a look at what CallThru entails and how its use has truly transformed the debt collection business.
The significant advantages of CallThru
CallThru uses intelligent automation to deliver complete and current customer information to collection agents. It can also be used to create outbound dialing campaigns for specific customers.
There are many advantages to using CallThru. Here are just a few:
Ease in managing calls
Verifications can ensure the right agents get to the right customers, while time-zone queues ensure that no calls occur at inopportune times. You can also prioritize inbound and outbound traffic much smoother with CallThru.
Customer experience is improved
With the instant inbound call info agents receive, customer interactions can be more efficient. Sophisticated interactive voice recognition technology is also used to make sure calls feel personal, even when dealing with hundreds of customers.
Higher recovery rates
Integrating your calls with other systems allows you to schedule calls according to account history, consent flags and business priorities. This kind of efficiency leads to the knowledge you can use to make sure the recovery process is at its most management and efficient.
We can be partners in your debt collection
Investing in the best technology is just one of the ways that we can help you reach the highest level of success. We combine years of experience, commercial flexibility, and a dedication to your strategy to drive performance in debt collection.
By continuously monitoring our collection techniques, we can adjust what’s working for you. We deploy the right amount of resources and ensure we also garner feedback from you to fine-tune how we collect from your customers. To learn more about what we can do for your business, visit our website.
