Resolving debt quickly while maintaining and maybe even strengthening the consumer relationship, can be helped tremendously through technology. Giving collection agents the right tools to help with their job is paramount to finding genuine success.
Leading to greater efficiency and a higher collection rate, the CallThru technology puts the most critical consumer data directly into the hands of contact center agents. Here is a closer look at how CallThru works and how its best attributes have led to a transformation in the debt collection business.
The elements that make CallThru stand out
CallThru is a way to synchronize the calls you receive to better serve your customers and to be more efficient overall. It uses intelligent automation to deliver complete and current consumer information to agents, and it’s also versatile beyond grouping data. It can also be used to create outbound dialing campaigns for specific consumers.
There are many advantages to using CallThru. Here are just a few:
Customer experience is improved
Consumer interactions can be more efficient with the instant inbound call info agents receive. Sophisticated interactive voice recognition technology is also used to make sure calls feel personal, even when dealing with hundreds of consumers.
Recovery rates are higher
Integrating your calls with other systems allows you to schedule calls according to account history, consent flags, and business priorities. This kind of efficiency leads to the knowledge you can use to ensure the recovery process is at its most manageable and efficient.
Organizing calls is made easier
Verification for CallThru’s data ensures the right agents get to the right consumers. Add to that effort time-zone queues, ensuring no calls occur at inopportune times. You can also prioritize inbound and outbound traffic in a much smoother manner.
Tracking and reporting are improved
As a system integrated with Debtmaster, CallThru is easy to install and use for anyone. By using intelligent incoming call routing, CallThru can monitor and record calls for access at any point to check for compliance or meeting business goals.
Working in true partnership with you
Investing in leading-edge technology such as CallThru is just one of the ways that we can help you be more successful and productive. We combine years of experience, commercial flexibility, and a dedication to your strategy to drive performance in debt collection.
By continuously monitoring our collection techniques, we can adjust and address what needs immediate improvement. We deploy the right amount of resources and make sure we also capture your feedback to fine-tune our processes. To learn more about what we can do for your business, visit our website.
