When we work with our clients, we learn a lot about maintaining our status as a leader in debt recovery. From finding innovations to seeing what tried-and-true techniques work, having a genuine relationship is essential for debt collection. We... (Read More)

We wanted to share some of our agents' skills when navigating toward a positive customer experience, even while going through an experience that can be potentially difficult. While the systems a company uses and the strategy they craft is important... (Read More)

If there is something that we’ve learned over the years, it’s to have consistent planning in working through a business process. Proven techniques and specific solutions are key to bringing success to a variety of different business... (Read More)

Focus is an important hallmark of any type of business, and using the best technology available is one way to ensure that you solve concerns and bring about resolutions quickly. One piece of technology that is particularly good at both efficiency... (Read More)

How a business contacts consumers should be informed by their views on communication preferences. It’s clear that for most, that means putting empathy at the center of any conversation. At the same time, it’s also important to have specific... (Read More)

Why select MJR as your third party provider? Because we excel at driving your KPIs. We set best-in-class batch targets and work to achieve them every month. We are skilled at professionally working with your consumers to identify the best... (Read More)

Trying to find a satisfying outcome for both the business and the consumer is how much debt recovery takes place. And with that, it’s important to ensure you have more than one solution ready when the consumer may ask for it. We wanted to talk... (Read More)

We’ve noticed that third-party collection services are a significant part of what we do for our clients. A lot of that success stems from a simple approach: we genuinely work with consumers to identify the best solutions for themselves and the... (Read More)

There is power in using the latest and greatest technology to solve concerns and bring a greater level of focus to a business strategy. One of the most important pillars in this type of planning for us is CallThru, a way to synchronize the calls... (Read More)