You can use the latest technology and tactics that have proven to be a success, but it’s equally important to know the best way to speak to consumers in debt with your business. What you say and when can make a big difference in how they respond... (Read More)

We will stop short of calling it a formula, but it’s a repeatable process — acting as a third-party collector for debt. Here’s how it adds up for us: a responsive collections staff and integrated technology combine with direct work with our... (Read More)

Not all debt collection companies are created equally. One of the aspects of our work that we take great pride in is our work for our clients. When you put your faith in a company to help with a specific task, it’s important that they follow... (Read More)

When we work with our clients, we learn a lot about maintaining our status as a leader in debt recovery. From finding innovations to seeing what tried-and-true techniques work, having a genuine relationship is essential for debt collection. We... (Read More)

We wanted to share some of our agents' skills when navigating toward a positive customer experience, even while going through an experience that can be potentially difficult. While the systems a company uses and the strategy they craft is important... (Read More)

If there is something that we’ve learned over the years, it’s to have consistent planning in working through a business process. Proven techniques and specific solutions are key to bringing success to a variety of different business... (Read More)

Focus is an important hallmark of any type of business, and using the best technology available is one way to ensure that you solve concerns and bring about resolutions quickly. One piece of technology that is particularly good at both efficiency... (Read More)

How a business contacts consumers should be informed by their views on communication preferences. It’s clear that for most, that means putting empathy at the center of any conversation. At the same time, it’s also important to have specific... (Read More)

Why select MJR as your third party provider? Because we excel at driving your KPIs. We set best-in-class batch targets and work to achieve them every month. We are skilled at professionally working with your consumers to identify the best... (Read More)