How a business contacts consumers should be informed by their views on communication preferences. It’s clear that for most, that means putting empathy at the center of any conversation. At the same time, it’s also important to have specific... (Read More)

Trying to find a satisfying outcome for both the business and the consumer is how much debt recovery takes place. And with that, it’s important to ensure you have more than one solution ready when the consumer may ask for it. We wanted to talk... (Read More)

Not all debt collection companies are created equally. One of the aspects of our work that we take great pride in is our work for our clients. When you put your faith in a company to help with a specific task, it’s important that they follow... (Read More)

If there is something that we’ve learned over the years, it’s to have consistent planning in working through a business process. Proven techniques and specific solutions are key to bringing success to a variety of different business... (Read More)

We wanted to share some of our agents' skills when navigating toward a positive customer experience, even while going through an experience that can be potentially difficult. While the systems a company uses and the strategy they craft is important... (Read More)

Using the latest technology to its best capacity can make a difference in the success of your company. We work to keep pace with software that is truly useful and impactful in collections, all to provide the most comprehensive services to you. If... (Read More)

It’s something that will happen to every business during its lifetime. When a customer avoids contacting you entirely, it may feel at some point like it may be too difficult to ever collect from them. This is the time when it would make the... (Read More)

There are numerous steps involved in debt collection in 2024, making it imperative to have a well-defined plan in place. Through our extensive experience in this field, we have learned that a systematic approach is crucial. We understand the... (Read More)

The contact center and the techniques that trained agents use are at the heart of a successful business that specializes in debt. Having an experience-driven, time-tested plan to collect, with the consumer at the center of it, can be a positive... (Read More)