There is power in using the latest and greatest technology to solve concerns and bring a greater level of focus to a business strategy.
One of the most important pillars in this type of planning for us is CallThru, a way to synchronize the calls you receive to better serve your customers and to be more efficient overall.
Here’s a look at what CallThru does and how it’s transformed the debt collection business.
The big advantages of CallThru
CallThru uses intelligent automation to deliver complete and current customer information to collection agents. It can also be used to create outbound dialing campaigns for specific customers.
There are many advantages to using CallThru. Here are just a few:
Customer experience is improved
With the instant inbound call info agents receive, the interactions with the customers can be more efficient. Sophisticated interactive voice recognition technology is also used to make sure calls feel personal, even if you are dealing with hundreds of customers.
Managing calls is made easier
Verification can make sure the right agents get to the right customers, while time-zone programming ensure that no calls take place at inopportune times. You can also prioritize inbound and outbound traffic in a much smoother manner with CallThru.
Tracking and reporting are better
As an integrated dialer system with Debtmaster collection system, it’s easy to use, record call activities and manage compliance. By using intelligent incoming call routing, CallThru can monitor and record calls for access at any point to check for compliance or meeting business goals.
Recovery rates are higher
By integrating your calls with other systems, you can schedule calls to take place according to account history, consent flags and business priorities. This kind of efficiency leads to knowledge you can use to make sure the recovery process is at its most management and efficient.
How we help with your success
Investing in leading-edge technology for our clients is just one of the ways that we can help you reach a greater level of success. MJR combines commercial flexibility, experience in business and a dedication to your own experiences to drive performance in debt collection.
By continuously monitoring the collection strategies we use, we can adjust what’s working for you. We deploy the right amount of resources and make sure we also garner feedback from you to fine-tune the way we collect from your customers. To find out more about what we can do for your business, go to our website.
